Please see below the latest update from our underwriters TIF in regards to the Quebec Terrorist Attack
Last updated 31/01/2017
Following the shootings at a mosque in Quebec City on Monday 30th January 2017, we would like to extend our sympathies to those affected.
The current FCO advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/canada
For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/canada/
If we have clients that need emergency medical attention please ensure they are first safe and then ask them to contact our Emergency Assistance Facilities service with the number provided in the policy wording.
Cancellation
These claims should go through the tour operators at this time as there is no cover under the policy for attacks of terrorism.
Insurance “shifting”
If you are offered an alternative destination and / or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip without any administration charges.
Premium Refunds
In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.
If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking into an alternative form of transport.
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.