Blog Category Travel Alerts August 5, 2019 By

Indonesia Earthquake

Please see below the latest update from our underwriters TIF in regards to Earthquake in Indonesia.

Following reports of the earthquake that has occurred off the island of Java in Indonesia on 2nd August 2019, we at tifgroup would like to extend our sympathies to those affected and clarify what cover may be available.

We advise all travellers to check the Foreign and Commonwealth Office advice before travelling, and you can do that by checking your chosen destination from the list provided here:

https://www.gov.uk/foreign-travel-advice/indonesia

For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows:

https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/indonesia/

Cancellation
Usually this type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the earthquake your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.

Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

Each travel insurance product varies and we would recommend you check your policy wording to see if any other cover may be available, or alternatively contact your claims team to discuss your individual situation.

In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tifgroup.co.uk and we will endeavour to offer an answer.