Contact us


Please contact the 24 hour emergency assistance service provided by Healix on +44 (0) 203 819 7170

The Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the
United Kingdom. They provide a 24-hour emergency service three hundred and sixty-five (365) days a year.

Your Now Travel insurance policy is not a private medical insurance policy and does not cover private medical treatment, private hospital costs or other related expenses incurred unless these have been specifically agreed and authorised by the Medical Emergency Assistance Company.

Please note: This is not a private medical insurance. If you go into hospital abroad and you are likely to be kept as an inpatient for more than twenty-four (24) hours or if your outpatient treatment is likely to cost more than £500, someone must contact the Medical Emergency Assistance Company for you as soon as reasonably possible. If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient or outpatient treatment.

CLAIMS and Claim enquiries

Make a Claim Online

If you need to contact Claims Settlement Agencies regarding a new or existing claim you can do this by the below methods:

Completing the online contact form using the above button

By emailing

or by calling + 44 (0) 1702 553 443

Sales & General enquiries

For Sales and General Enquiries please use the below details to contact NOW Travel Insurance Services.

By email

Monday to Friday, 9.00am to 5.30pm
Saturday, closed
Sunday, closed

By phone

01702 427 281

Monday to Friday, 9.00am to 5.30pm
Saturday, 10.00am to 4.00pm
Sunday, closed

By post

NOW Travel Insurance Services
308 – 314 London Road
Essex SS7 2DD