Contact us

EMERGENCY ASSISTANCE

If you purchased your policy on or after 6th November 2019

Please contact the 24 hour emergency assistance service provided by Healix on +44 (0) 203 819 7170

The Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the
United Kingdom. They provide a 24-hour emergency service three hundred and sixty-five (365) days a year.

Your Now Travel insurance policy is not a private medical insurance policy and does not cover private medical treatment, private hospital costs or other related expenses incurred unless these have been specifically agreed and authorised by the Medical Emergency Assistance Company.

Please note: This is not a private medical insurance. If you go into hospital abroad and you are likely to be kept as an inpatient for more than twenty-four (24) hours or if your outpatient treatment is likely to cost more than £500, someone must contact the Medical Emergency Assistance Company for you as soon as reasonably possible. If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient or outpatient treatment.

If you purchased your policy prior to 6th November 2019

Please contact the 24 hour emergency assistance service provided by Emergency Assistance Facilities on +44 (0) 203 829 6745

Your policy covers treatment at a public/state facility only, unless approved by Emergency Assistance Facilities. Call an ambulance using the local equivalent of a 999 number, or alternatively by dialling 112 within the EU, and then contact Emergency Assistance Facilities for advice. We strongly suggest you put their telephone number, +44 (0) 203 829 6745, into your mobile phone before you travel so that it is to hand if you need it.

Get details of the hospital you are being taken to so that our Emergency Assistance Facilities doctor will be able to obtain a medical report at the earliest possible opportunity. You may need to pay the policy excess locally and ask the hospital to send the rest of their bills to Travel Claims Facilities at: 1 Tower View, Kings Hill, West Malling, Kent, England, ME19 4UY. Our appointed assistance service, Emergency Assistance Facilities, will explain this to them and provide them with a faxed/email confirmation if necessary.

If your outpatient bill is less than £500 then you will need to pay this to the medical facility, and ensure you keep all receipts so you can claim upon your return.

CLAIMS and Claim enquiries

If you purchased your policy on or after 6th November 2019

If you need to contact Claims Settlement Agencies regarding a new or existing claim you can do this by the below methods:

Completing the online contact form using the above button

By emailing info@csal.co.uk

or by calling + 44 (0) 1702 553 443

If you purchased your policy prior to 6th November 2019

The above link also has a comprehensive FAQ’s section providing more information about the claims process and answering most questions.

If you need to contact Travel Claims Facilities regarding a new or existing claim you can do this by the below methods:

Completing the online contact form using the above button

By emailing claims@tifgroup.co.uk

or by calling + 44 (0) 203 829 6557

Sales & General enquiries

For Sales and General Enquiries please use the below details to contact NOW Travel Insurance Services.

Email: enquiries@NOWtravelinsurance.com

Phone: 01702 427 281

Contact centre opening times

Monday to Friday, 9.00am to 5.30pm
Saturday, 9.00am to 5.00pm
Sunday, closed

Contact centre Christmas opening times

Christmas Eve and New Years Eve, 9.00am to 1pm
Christmas Day, Boxing Day and New Years Day, closed

Address

NOW Travel Insurance Services
308 – 314 London Road
Hadleigh
Benfleet
Essex SS7 2DD