Contact us

EMERGENCY ASSISTANCE

Please contact the 24 hour emergency assistance service provided by Healix on +44 (0) 203 819 7170

The Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the
United Kingdom. They provide a 24-hour emergency service three hundred and sixty-five (365) days a year.

Your Now Travel insurance policy is not a private medical insurance policy and does not cover private medical treatment, private hospital costs or other related expenses incurred unless these have been specifically agreed and authorised by the Medical Emergency Assistance Company.

Please note: This is not a private medical insurance. If you go into hospital abroad and you are likely to be kept as an inpatient for more than twenty-four (24) hours or if your outpatient treatment is likely to cost more than £500, someone must contact the Medical Emergency Assistance Company for you as soon as reasonably possible. If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient or outpatient treatment.

CLAIMS and Claim enquiries

Make a Claim Online

If you need to contact Claims Settlement Agencies regarding a new or existing claim you can do this by the below methods:

Completing the online contact form using the above button

By emailing info@csal.co.uk

or by calling + 44 (0) 1702 553 443

Please note: due to the ever changing situation with Covid-19 and the relaxation of travel restrictions, we have seen a large surge in claims and phone calls.
Due to this we are experiencing some delays in the processing of claims.
We aim to respond to you as soon as possible and we thank you for your patience at this busy time.

Sales & General enquiries

For Sales and General Enquiries please use the below details to contact NOW Travel Insurance Services.

Please note: due to the ever changing situation with Covid-19 and the relaxation of travel restrictions, we have seen a large surge in commination’s.
Due to this we are experiencing some delays in responding to enquiries.
We aim to respond to you as soon as possible and we thank you for your patience at this busy time.

It may be easier to get through to one of our agents on Tuesday to Thursday 3pm – 5.30pm

Alternatively, please email us and we will get back to you within 24 hours

By email

enquiries@NOWtravelinsurance.com

Monday to Friday, 9.00am to 5.30pm
Saturday, closed
Sunday, closed

By phone

01702 427 281

Monday to Friday, 9.00am to 5.30pm
Saturday, 10.00am to 5.00pm
Sunday, closed

Christmas
Christmas Eve, 9am to 1pm
Public Holidays, closed
New Years Eve, 9am to 1pm

By post

NOW Travel Insurance Services
308 – 314 London Road
Hadleigh
Benfleet
Essex SS7 2DD