Contact us

Medical emergency assistance

Please contact the 24 hour emergency assistance service provided by Emergency Assistance Facilities on +44 (0) 203 829 6745

Your policy covers treatment at a public/state facility only, unless approved by Emergency Assistance Facilities. Call an ambulance using the local equivalent of a 999 number, or alternatively by dialling 112 within the EU, and then contact Emergency Assistance Facilities for advice. We strongly suggest you put their telephone number, +44 (0) 203 829 6745, into your mobile phone before you travel so that it is to hand if you need it.

Get details of the hospital you are being taken to so that our Emergency Assistance Facilities doctor will be able to obtain a medical report at the earliest possible opportunity. You may need to pay the policy excess locally and ask the hospital to send the rest of their bills to Travel Claims Facilities at: 1 Tower View, Kings Hill, West Malling, Kent, England, ME19 4UY. Our appointed assistance service, Emergency Assistance Facilities, will explain this to them and provide them with a faxed/email confirmation if necessary.

If your outpatient bill is less than £500 then you will need to pay this to the medical facility, and ensure you keep all receipts so you can claim upon your return.


If you need to make a claim and require a form please use the following link.

Download Claim Forms & Make a Claim

The above link also has a comprehensive FAQ’s section providing more information about the claims process and answering most questions.

If you need to contact Travel Claims Facilities regarding a new or existing claim you can do this by the below methods:

Completing the online contact form using the above button

By emailing

or by calling + 44 (0) 203 829 6557

Sales & General enquiries

For Sales and General Enquiries please use the below details to contact NOW Travel Insurance Services.


Phone: 01702 427 281

Contact centre opening times

Monday to Friday, 9.00am to 5.30pm
Saturday, 9.00am to 5.00pm
Sunday, closed

Contact centre Christmas opening times

Christmas Eve and New Years Eve, 9.00am to 1pm
Christmas Day, Boxing Day and New Years Day, closed


NOW Travel Insurance Services
308 – 314 London Road
Essex SS7 2DD