Frequently asked Questions


I haven’t received my quote or purchase email – what should I do?

If your email doesn’t appear shortly after saving a quote or purchasing a policy please check your junk and/or spam folders before contacting us.
If, after checking these folders, you still can’t locate a confirmation email please call us on 0800 699 0860 and one of our agents will be able to help.


Can policy documents be sent by post?

We do not send documents out via the post, all correspondence are managed electronically to help us be a greener company.


Can I travel to Cuba on a NOW policy?

Yes, our Worldwide travel insurance covers trips to Cuba, the USA, Canada and the Caribbean. Simply select the “Worldwide (All)” destination on the first stage of our online quote process.


Do annual policies cover trips in the UK?

Yes, our annual travel insurance covers trips within the UK, provided that you have at least two nights pre-booked accommodation that is away from your normal place of residence.


How many times can I travel on an annual policy?

You can travel an unlimited number of times during the 12 month period of your cover.


How many children can be covered under a family policy?

Up to four dependent children can be covered on an family travel insurance policy


Can we travel independently on an annual policy?

Yes, insured adults can travel independently.
We’re also happy for children who are covered on an annual family travel insurance policy to travel independently as long as they are still travelling with a responsible adult who is over the age of 18 and they aren’t flying on their own.


What documents should I take on holiday?

We always strongly recommend taking a copy of our Policy wording along with your certificate(s) of cover. These will be emailed to you once you have purchased a policy in the form of a PDF document, meaning you can access them on your mobile phone, tablet or laptop whilst away.


How long is a quote valid for?

A saved quote is valid for a maximum of 14 days, less if your travel start date is within this period.


What area covers Turkey/Egypt/Morocco & Tunisia?

Europe (All) – The continent of Europe west of the Ural Mountains including the Republic of Ireland, the Isle of Man, Channel Islands and all countries bordering the Mediterranean Sea, as well as Madeira and The Azores, including Spain, The Canaries, Turkey, Cyprus, Malta and Switzerland. For residents of the Isle of Man and Channel Islands travelling to the United Kingdom, the United Kingdom shall be considered as Europe. We have created a map which outlines which areas are covered by our destination options. View region map


What destinations are covered under which regions?

Regions and destinations can be confusing, to help you choose the correct policy for your travel we have created a map that outlines which destinations are covered under each policy region. You can view the map here


Can a child under the age of 18 have a policy on their own?

No. However we do cover dependent childen under the age of 18 on our family travel insurance policies.


Do all benefits apply to all ages?

Yes, with exception of Personal Accident that has an age cover limit of 65


When was NOW Travel Insurance Services Established?

NOW Travel Insurance Services started trading in July 2014 and is a trading name of Less Clicks Limited. Less Clicks Limited was incorporated on 2nd January 2013