Medical emergency assistance
For policies underwritten by Travel Insurance Facilities:
Please contact the 24 hour emergency assistance service provided by Emergency Assistance Facilities on +44 (0) 203 829 6745
Your policy covers treatment at a public/state facility only, unless approved by us. Call an ambulance using the local equivalent of a 999 number, or alternatively by dialling 112 within the EU, and then contact Emergency Assistance Facilities for advice. We strongly suggest you put their telephone number, +44 (0) 203 829 6745, into your mobile phone before you travel so that it is to hand if you need it.
Get details of the hospital you are being taken to so that our Emergency Assistance Facilities doctor will be able to obtain a medical report at the earliest possible opportunity. You may need to pay the policy excess locally and ask the hospital to send the rest of their bills to Travel Claims Facilities at: 1 Tower View, Kings Hill, West Malling, Kent, England, ME19 4UY. Our appointed assistance service, Emergency Assistance Facilities, will explain this to them and provide them with a faxed/email confirmation if necessary.
For policies underwritten by HCC International Insurance Company plc:
If you have a medical or non-medical emergency, please call +44 (0) 333 577 1709. These lines are open 24 hours a day.
Healix International will provide immediate help if you are ill or injured outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.
When contacting Healix International you will need to quote your Policy Number, the name of your agent, your name, address, telephone number and confirm that you are insured with HCC International Insurance Company plc.