Contact Us

Please use the below details to contact NOW Travel Insurance Services, the medical emergency assistance company or the claims company.

NOW Travel Insurance Services


Sales: 01702 427 281

Contact centre opening times

Monday to Friday, 9.00am to 5.30pm
Saturday, 9.00am to 5.00pm
Sunday, closed


NOW Travel Insurance Services
308 – 314 London Road
Essex SS7 2DD

Medical emergency assistance

Please contact the 24 hour emergency assistance service provided by Emergency Assistance Facilities on +44 (0) 203 829 6745

Your policy covers treatment at a public/state facility only, unless approved by us. Call an ambulance using the local equivalent of a 999 number, or alternatively by dialling 112 within the EU, and then contact Emergency Assistance Facilities for advice. We strongly suggest you put their telephone number, +44 (0) 203 829 6745, into your mobile phone before you travel so that it is to hand if you need it.

Get details of the hospital you are being taken to so that our Emergency Assistance Facilities doctor will be able to obtain a medical report at the earliest possible opportunity. You may need to pay the policy excess locally and ask the hospital to send the rest of their bills to Travel Claims Facilities at: 1 Tower View, Kings Hill, West Malling, Kent, England, ME19 4UY. Our appointed assistance service, Emergency Assistance Facilities, will explain this to them and provide them with a faxed/email confirmation if necessary.


For policies underwritten by Travel Insurance Facilities:

If you need to make a claim and require a form please use the following link and download the form for the claim you would like to make.


The above link also has a comprehensive FAQ’s section providing more information about the claims process and answering most questions.

If you can’t find what you require online you can call Travel Claims Facilities on: +44 (0) 203 829 6761


For policies underwritten by HCC International Insurance Company plc:

When something happens which is likely to give rise to a claim under this policy, you must notify Claims Settlement Agencies in writing as soon as reasonably possible after it happens and, in any case, within 28 days from the date of return to the United Kingdom. Such notice shall include full details of the event. You can contact the claims company using the below phone number or email address:

Telephone: 01702 553 443


You can also submit a travel insurance claim online by clicking on this link and following the on-screen instructions.