Contact Us

Please use the below details to contact NOW Travel Insurance Services, the medical emergency assistance company or the claims company.

NOW Travel Insurance Services

Freephone: 0800 699 0860
or: 01702 427 281

Contact centre opening times

Monday to Friday, 9.00am to 5.30pm
Saturday, 9.00am to 5.00pm
Sunday, closed



NOW Travel Insurance Services
308 – 314 London Road
Essex SS7 2DD

Medical emergency assistance

For policies underwritten by Travel Insurance Facilities:

Please contact the 24 hour emergency assistance service provided by Emergency Assistance Facilities on +44 (0) 203 829 6745

Your policy covers treatment at a public/state facility only, unless approved by us. Call an ambulance using the local equivalent of a 999 number, or alternatively by dialling 112 within the EU, and then contact Emergency Assistance Facilities for advice. We strongly suggest you put their telephone number, +44 (0) 203 829 6745, into your mobile phone before you travel so that it is to hand if you need it.

Get details of the hospital you are being taken to so that our Emergency Assistance Facilities doctor will be able to obtain a medical report at the earliest possible opportunity. You may need to pay the policy excess locally and ask the hospital to send the rest of their bills to Travel Claims Facilities at: 1 Tower View, Kings Hill, West Malling, Kent, England, ME19 4UY. Our appointed assistance service, Emergency Assistance Facilities, will explain this to them and provide them with a faxed/email confirmation if necessary.

For policies underwritten by HCC International Insurance Company plc:

If you have a medical or non-medical emergency, please call +44 (0) 333 577 1709. These lines are open 24 hours a day.

Healix International will provide immediate help if you are ill or injured outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.

When contacting Healix International you will need to quote your Policy Number, the name of your agent, your name, address, telephone number and confirm that you are insured with HCC International Insurance Company plc.


For policies underwritten by Travel Insurance Facilities:

If you need a claim form please contact Travel Claims Facilities by telephone or download a claims form online.

Telephone: +44 (0) 203 829 6761


For policies underwritten by HCC International Insurance Company plc:

When something happens which is likely to give rise to a claim under this policy, you must notify Claims Settlement Agencies in writing as soon as reasonably possible after it happens and, in any case, within 28 days from the date of return to the United Kingdom. Such notice shall include full details of the event. You can contact the claims company using the below phone number or email address:

Telephone: 01702 553 443


You can also submit a travel insurance claim online by clicking on this link and following the on-screen instructions.